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Once you have purchased a policy along with your product, you will receive an email from Nano Insurnace Ltd. which contains:
  1. Insurance certificate
  2. Details of the transaction
  3. Contact details in the event of a claim

From the certificate, you can click the link which takes you to their website to understand who Nano Insurance is and access the claim services if required.

Lodging a claim is easy as well. All you need is the transport shipping number (for verification purposes) or a picture of the damage to the product.

Your policy covers loss or damage in transit.

In the event of a claim, you will not get reimbursed a refund, but will get an exchange of the product without having pay anything.